f9club Privacy Policy – How We Handle Your Personal Data

Our Full Privacy Policy

1. Who We Are

f9club operates the online gaming and sports betting platform available at f9club.pro, serving players based in the Philippines. When this policy refers to "we," "us," or "our," it means the f9club platform and the team responsible for operating it. This policy applies to all personal data collected through the platform, including data submitted during registration, during gameplay, and through any communications you send to our support team. If you have questions about how your data is handled, you can reach us at [email protected].

2. What Information We Collect

We collect personal information that is necessary to operate the platform, verify your identity, process transactions, and comply with applicable Philippine laws. The categories of information we collect include:

• Registration data: your full name, date of birth, email address, mobile number, and residential address in the Philippines.
• Identity verification documents: government-issued ID, proof of address, or other documents required to verify your eligibility to use the platform.
• Financial data: payment method details, transaction history, deposit and withdrawal records denominated in Philippine pesos (PHP).
• Usage data: login timestamps, device type, browser information, IP address, pages visited, games played, and betting activity.
• Communications: messages sent to our support team, feedback submitted through the platform, and responses to any surveys or promotions you participate in.

We do not collect sensitive personal information such as biometric data, health records, or political opinions unless specifically required by law and with your explicit consent.

3. How We Use Your Information

The personal information we collect is used only for the purposes described in this policy. We do not sell your data to third parties, and we do not use it for purposes unrelated to the operation of the f9club platform. Specifically, we use your information to:

• Create and manage your account, verify your identity, and confirm your eligibility to use the platform as a player based in the Philippines.
• Process deposits and withdrawals in Philippine pesos through supported local payment channels such as GCash and Maya.
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities in accordance with applicable Philippine regulations.
• Provide customer support and respond to your enquiries, complaints, or requests submitted through the platform or by email.
• Send you account-related notifications, including transaction confirmations, security alerts, and updates to our terms or policies.
• Improve the platform's performance, personalise your experience, and analyse usage patterns to develop better features for Filipino players.
• Comply with legal obligations, including record-keeping requirements and reporting obligations under Philippine law.

Where we wish to use your information for marketing purposes, such as sending promotional offers or bonus notifications, we will do so only where you have opted in or where we have a legitimate interest in doing so under applicable law. You may opt out of marketing communications at any time by contacting us at [email protected].

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (to provide you with the services you have registered for), compliance with a legal obligation (to meet our regulatory requirements under Philippine law), legitimate interests (to operate and improve the platform securely and efficiently), and consent (where you have specifically agreed to a particular use of your data, such as receiving marketing communications). Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification providers, and technology infrastructure partners. All such third parties are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than providing services to f9club. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business transfer or restructuring, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy.

6. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our internal compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering regulations. Usage data and communications may be retained for shorter periods depending on their nature and purpose. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

7. Data Security

f9club takes the security of your personal information seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls limiting who within our team can view your information, and regular security reviews of our systems. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected] so that we can take prompt action.

8. Cookies and Tracking

The f9club platform uses cookies and similar tracking technologies to support the operation of the site, remember your preferences, and analyse how players interact with the platform. Essential cookies are necessary for the platform to function and cannot be disabled. Analytical cookies help us understand usage patterns so that we can improve the experience for players in the Philippines. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

9. Your Rights

As a player based in the Philippines, you have rights over your personal data under applicable data protection law. These rights include the right to access a copy of the personal information we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your data where it is no longer necessary for the purposes for which it was collected, and the right to object to or restrict certain types of processing. To exercise any of these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to limitations where retention of your data is required by law.

10. Children and Minors

The f9club platform is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered on the platform or provided us with personal data, we will take immediate steps to close the account and delete the associated information. If you believe that a minor has accessed the platform, please notify us at [email protected] as soon as possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through the platform or by email. The date of the most recent review is shown at the bottom of this page. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f9club handles your personal data, please get in touch with our support team at [email protected]. All privacy-related enquiries are handled in Philippine English and are directed at players based in the Philippines. For general platform questions, you may also visit our FAQ page for quick answers to common queries.

Last reviewed: 2025. This Privacy Policy applies to all registered members and visitors of f9club.pro.